are you planning on adding additional artists to the site?
As we build this platform out, more and more opportunities are coming our way. One of the most asked questions is 'Are you looking for more Artists?' The answer is 'yes, but give us a minute'. The idea behind Tolowa Gallery is to share our passion of photography, and do it in a profitable and responsible way. It is truly a business that combines A LOT of the things we love. As it evolves, the idea of additional artists, new kinds of art (i.e. originals, sculpture, etc) and even appropriate merchandise may find their way into this online experience. However...our goal has always been to keep it a 'Gallery', and not simply a storefront for random prints. With that in mind, we have already started 'looking around' for images and items that would augment the business, provide an amazing level of quality, and just make people feel like they want to be part of what is shared. That is the goal. And, in so doing, it would AWESOME to be able to help other artists make some money doing it, too. So, the short version is: Give us a little time to get things worked out. We want to continue to tweaking the site, adding more features, and making sure the experience for you is amazing. The feedback that we get is key to improvement. Please keep asking questions, giving suggestions, and browsing the art. We hope you enjoy the images we are sharing us much as we did capturing them!
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*|
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
|Cart Weight||Ground Shipping||Expedited 2 Day Shipping|
|Up to 5LBs||$ 9.95||$19.95|
|5 - 10 LBs||$15.95||$29.95|
|15 LB +||$29.95||$49.95|
(Please note these are only examples and not actual shipping prices according to weight)
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact firstname.lastname@example.org with your order number for further instructions.
CAN I CANCEL MY ORDER?
All print sales are final. Please contact email@example.com as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
WHO TO CONTACT?
You can reach out at any time by email at firstname.lastname@example.org
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter Newsletter Sign-Up ! You can also follow us on our social media pages as we are constantly posting about new work!